Earlier this year, I was fortunate to have the chance to research some of Map Kibera’s work over the past 8 years in the area of citizen accountability and transparency. I was interested especially in whether the maps made in Kibera had had an impact beyond the life of each project, since they were available online on OpenStreetMap and our own website, and distributed offline via paper maps and wall murals. I looked at three sectors we’d worked on — education, water and sanitation, and security — and interviewed those who had commissioned, been given, or discovered the related maps in some way. I looked particularly at whether citizens had been able to use the maps to improve accountability and governance. This research has now been published as part of the Making All Voices Count Practitioner Research and Learning series.
The results were surprising. I found that maps had been used for a wide variety of purposes which we hadn’t known about before, including arguing for policy changes and reallocating donor resources in Kibera.
The research process involved first trying to track the maps, which was not easy. The Map Kibera team, working with research assistant Adele Manassero, asked around in Kibera, looked on social media, combed through blog posts, and otherwise tried to find out who used our maps and why. Working with open data can be messy this way. We found a number of people who said they had indeed been working with our data. Some were from various NGOs, others were in government. We also followed up on those we’d handed out the map to directly, like school heads and community leaders.
The schools map in particular, which had been the most widely distributed of our maps by far in paper form, had been used for many purposes. It had even been photocopied by the local education official to hand out to visitors. The local Member of Parliament had used it to reach out to the informal schools and create a WhatsApp group to communicate about key school information — and to petition Parliament for increased education resources for students in Kibera.
Part of the message here is that by sharing information widely, both digitally and on paper, AND with the backing and network of a trusted local team — Map Kibera — you can make room for impacts beyond a narrow project purpose usually associated with data collection. With all of the emphasis in ICT4D on designing directly for the end user, data collection is usually still done for the end user called the donor — or the organization’s HQ, or governmental higher-ups. Sometimes this data doesn’t even get used. In this case, I found that the better we targeted a variety of local potential “end users”, like leaders of local associations, teachers, and CBOs, the more we saw uptake and impact even without intensive chaperoning of the information. Maps wound up being repurposed. This is the way, I believe, open data is supposed to work.
I suppose then the question is, why did it work this way, when so often it doesn’t? I found that collection and sharing of information by trusted local residents helped lend validity to the information, improve trust and communications between government and citizens, and bring informal sectors into the light in a way that benefitted the community. If anyone wanted to know where the data came from, the folks collecting it were right there, visible, identifiable and relatively unbiased. They could also be called upon to make corrections. Schools indeed have reached out, and recently a lot of updates were made to that data by the team. The analog method of change — being able to call someone, who lives in your neighborhood, and refer to a paper visual — is key to local social impact, even if the information collected is digital.
I’ll be blogging about a number of other things I found interesting out of this research in the weeks to come. Stay tuned!
I’ve recently had the opportunity to spend some time learning and thinking about Map Kibera’s work, thanks to a practitioner research grant from Making All Voices Count.
Those who work in the NGO and nonprofit sphere like me might not be surprised to learn that we’ve had precious little opportunity to do evaluation on our work over the past 8 years. So, I welcomed this chance to look into some of the impacts and possibly unintended directions that our work has taken during this time.
While I’ve written about Map Kibera a number of times from the reflective standpoint, I hadn’t had the chance to try to track down some of the specific results. Especially when it comes to who’s using our maps and data, and for what. We have a strong commitment to open data, meaning that you can easily access our information and maps either directly through our website, or through OSM itself. That means it’s hard for us to know who has used them (and if you have, but haven’t been in touch with us to let us about it, please help me out by emailing me!).
I haven’t yet fully analyzed everything I’ve gathered through a series of interviews, focus group discussions, and by reviewing our social media and visitors logs over the years, but a few things have stood out so far. Here is just a sampling:
There were a number of cases we were able to track down of data being used without our knowing about it. For open data, that’s a success, right? It means that there have been changes in actual programming for Kibera, especially in targeting interventions to specific geographical areas, finding local partners, and directing donor resources. Information by itself may not produce systemic changes, but could redirect resources in an uncoordinated way to places that most need it. In other words, it can make aid more effective. With some coordination this might be a stronger effect.
With some support by intermediaries such as Map Kibera, information like maps can help produce larger systemic shifts. But the level of support required is a question – given that this isn’t typically well resourced. We had some impacts particularly within the education system which were large considering the amount of funding we had, but we couldn’t sustain intensive support. A larger question about the appropriate role of such an intermediary came up again and again.
Trust among stakeholders is one major outcome, which has little to do with technology and a lot to do with relationship building. In this sense, information and maps are a kind of tool for getting on the same page, perhaps, or removing some of the bias on either side. There is a lot of mistrust in informal settlements (between citizens and government, citizens and NGOs or CBOs, schools and education officials, etc). This needs to be overcome for improvements in key sectors like education and water/sanitation, two areas I looked into.
The value of “being recognized” or being made visible was something that came up repeatedly. A perceived legitimization through transparency. I think there are two things here: being able to speak out or have “voice” in the sense of self-representation; and becoming legible – that is, transparent – which may have more to do with knowing the facts than giving voice to opinions and perspectives.
Keeping data up-to-date is a huge challenge. And it can hinder scaling up and expansion because of the effort required.
Technology is still a challenge, in that most people don’t use the internet OR may have smartphones but still don’t use them to their full capacity. Offline outreach and printed materials are key, still.
Those taking part in our projects over the years have seen a lot of personal benefit, and some of this has been unexpected (on my part). For instance, the value of contests and credentials – winning an online contest for a news story, even an obscure one without any prize, was a huge highlight, as was gaining press credentials or even a simple ID badge to be identified as a member of the organization.
Clearly there is a lot to unpack in each of the points above, and there are many more topics to explore as well! If this is of interest to you, stay tuned for the publication.